These General Terms and Conditions govern the contractual relationship between Karls Markt OHG (the online shop) and consumers purchasing goods through the shop. The contract language is German. Deviating agreements only apply if expressly agreed between the shop and the customer.

Product listings in the shop are a non-binding online catalogue, not a binding offer. Clicking “Order now with obligation to pay” constitutes your binding offer to purchase; the automated order confirmation only confirms receipt, not acceptance. The contract is concluded once the ordered goods are dispatched to the address you provided, confirmed by a separate shipping confirmation email. Commercial resale of our products is not permitted. Karls Markt OHG may review an order for mistakes after receipt and, where applicable, rescind it under § 119 of the German Civil Code (BGB).

Your order data (product type, price, etc.) is stored; registered customers can view past orders in their account at any time, and these terms remain accessible on the website. You can correct your entries at any point before completing the order, or cancel the process at any time by closing the browser window.

Delivery is carried out by DHL. Within Germany we charge shipping costs of €5.90 with a minimum order value of €29. For deliveries to Sweden, Austria, the Netherlands, Denmark, Spain, France, Luxembourg, Switzerland, the United Kingdom, Poland and Norway we charge a flat fee of €21 per order, and for deliveries to the USA a flat fee of €99 per order, regardless of order value. Deliveries outside the EU may incur additional customs duties, taxes and fees in the destination country. If an item is temporarily unavailable, we will inform you by email about the expected delivery time or availability.

All prices quoted are final prices including statutory VAT. You can pay by AmazonPay, direct debit, PayPal, credit card, Apple Pay/Google Pay, or on account.

Payment on account, instalment purchase and direct debit are offered in cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden; payment is made to Klarna. For purchase on account, the payment term is 14 days from dispatch of the goods. Instant bank transfer is available in Germany, Austria, Spain, the United Kingdom, Norway and Sweden and is debited immediately after the order is placed. Direct debit is available in Germany, Sweden and Austria and is collected after the goods are shipped. Credit card payment (Visa/Mastercard) is available in Sweden, Norway, Germany and Austria. Purchase on account, instalment purchase and direct debit require a positive credit check; for this purpose your data is passed to Klarna as part of order processing for an address and credit check, and is processed in accordance with Klarna's applicable privacy policy.

Delivered goods remain our property until the purchase price has been paid in full. You are only entitled to set off claims that have been legally established or that we do not dispute or have acknowledged; a right of retention only exists if the counterclaim arises from the same contractual relationship. If you default on any payment obligation, all outstanding claims become immediately due.

Right of withdrawal: You may withdraw from this contract within fourteen days without giving any reason. The period begins on the day you or a third party named by you (other than the carrier) took possession of the goods. Withdrawal is excluded for event tickets. To exercise your right of withdrawal, you must inform us (Karls Markt OHG, Purkshof 2, 18182 Rövershagen, Germany, email: shop@karls.de, phone: +49 38202-4050, fax: +49 38202-405223) by means of a clear statement; a sample withdrawal form may be used but is not required. Sending the withdrawal notice before the deadline is sufficient to meet it.

Consequences of withdrawal: If you withdraw effectively, we will refund all payments received, including standard delivery costs, without undue delay and at the latest within fourteen days of receiving your withdrawal notice, generally using the same payment method as the original transaction. We may withhold reimbursement until we have received the goods back or you have provided proof of return. You must return the goods without undue delay and at the latest within fourteen days of notifying us of the withdrawal; you bear the cost of the return shipment. If you unjustifiably refuse to accept or fail to collect a parcel so that it is returned to us, we reserve the right to charge the actual shipping and return costs plus a reasonable handling fee. You are only liable for any loss in value if it results from handling the goods beyond what is necessary to check their nature, characteristics and function.

Exclusion and early expiry: The right of withdrawal does not apply to goods made to customer specifications or clearly personalised, to goods liable to deteriorate quickly or with a short expiry date, or to alcoholic beverages whose price was agreed at conclusion of the contract but which are delivered no earlier than 30 days later and whose value depends on market fluctuations. It expires early if delivered goods have been inseparably mixed with other goods after delivery. Withdrawal of event tickets is generally excluded.

Note: the legally required sample withdrawal form is part of this notice but was not captured as text during the automated page read (it exists as a separate element on the original page). Please add it separately, for example as a downloadable PDF or its own section, before this page goes live — the form is a statutory requirement for distance contracts with consumers.

Version date of this withdrawal notice: Rövershagen, 25 July 2022 (date from the original source karls-shop.de/Sicherheit/AGB/; please update if needed).

Statutory warranty rights apply to our goods.

We exclude liability for slightly negligent breaches of duty, unless these concern material contractual obligations (cardinal obligations) – in particular the obligation to hand over the purchased item, to transfer ownership of it, and to deliver it free of material and legal defects – or unless they involve damage to life, body or health, guarantees, or claims under the Product Liability Act. The same applies to breaches of duty by our vicarious agents and legal representatives.